Policies

Welcome to 5 Nutri. We are committed to providing you with the best possible care and services. To ensure a smooth and positive experience for all our clients, we have established the following policies. Please take a moment to read through them carefully.

Appointment Policies

1. Scheduling Appointments

• Appointments can be scheduled via our Contact us system, by phone, or in person at our clinic.
• Please arrive on time for your appointment. If you are more than 15 minutes late, we may need to reschedule to ensure timely care for all our clients.

2. Cancellations and Rescheduling

• We understand that life can be unpredictable. If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance.
• Cancellations made less than 24 hours before the appointment time may incur a cancellation fee.

3. No-Show Policy

• If you miss your appointment without prior notice, it will be considered a no-show. After two no-show occurrences, we may require prepayment for future appointments.

Payment Policies

1. Payment Methods

• We accept cash, credit cards, debit cards, and electronic payments via our online payment system.
• Payment is due at the time of service unless other arrangements have been made in advance.

2. Insurance

• We currently do not accept insurance. However, we can provide you with a detailed receipt that you may submit to your insurance company for potential reimbursement.
• Please check with your insurance provider to understand their policies regarding nutrition services.

3. Refunds

• We do not offer refunds for services rendered. However, if you are unsatisfied with any aspect of your care, please contact us, and we will do our best to address your concerns.

Privacy Policies

1. Confidentiality

• Your privacy is important to us. All personal information and health records are kept confidential and are only shared with your explicit consent or as required by law.

2. Data Security

• We use secure systems to protect your personal and payment information. Our online booking and payment systems comply with industry standards for data protection.

Product and Supplement Policies

1. Product Recommendations

• Our recommendations are based on the latest scientific research and tailored to your individual health needs. However, please consult with your healthcare provider before starting any new supplements.

2. Returns and Exchanges

• Supplements and products purchased through our clinic can be returned or exchanged within 30 days of purchase, provided they are unopened and in their original condition.
• Refunds for returned products will be issued as a clinic credit, which can be used for future purchases or services.

Communication Policies

1. Email and Phone Communications

• We strive to respond to emails and phone calls within 24 hours during business days. For urgent matters, please call the clinic directly.

2. Follow-Up

• Follow-up appointments and communications are an essential part of your care plan. We will schedule regular follow-ups to monitor your progress and make necessary adjustments to your plan.

Code of Conduct

1. Respect and Courtesy

• We are committed to maintaining a respectful and professional environment. Any form of harassment, discrimination, or inappropriate behavior will not be tolerated and may result in termination of services.

2. Compliance

• We ask all clients to comply with our policies and to follow the guidance provided by our certified nutrition coach to achieve the best outcomes.

Changes to Policies

5 Nutri reserves the right to update or change these policies at any time. Any changes will be communicated through our website and via email to our clients.

Thank you for choosing 5 Nutri. We look forward to supporting you on your journey to optimal health and wellness.

Warm regards,

Edmir Bejko
Certified Nutrition Coach