Cancellation policy
At 5 Nutri, we want your shopping experience to be simple, transparent, and worry-free. Please review our purchase and cancellation terms below.
Purchase Options
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One-Time Purchase – Customers may buy individual supplement products with no ongoing commitment.
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Subscription Purchase – Customers can subscribe to receive recurring deliveries of their chosen supplements at their preferred frequency. Subscriptions include a discounted price and guaranteed priority stock.
Subscription Management
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Customers can manage their subscriptions anytime by logging into their account.
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Options include adjusting delivery frequency, skipping an order, or updating payment and shipping details.
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To cancel a subscription, customers must do so at least 48 hours before the next billing date to avoid being charged for the upcoming shipment.
Cancellation Policy
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One-Time Purchases – Orders may be canceled within 12 hours of purchase by contacting hello@5nutri.com. After this window, your order may already be processed and prepared for shipment.
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Subscriptions – Customers may cancel anytime, but cancellations made after a billing cycle has been processed will apply to the next cycle.
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Once an order has been shipped, it cannot be canceled. Please review our [Refund Policy] for details on refunds and returns.
Failed Payments
If a payment method fails for a subscription, we’ll notify you by email. You’ll have 72 hours to update your payment information. If payment is not updated, the subscription will be paused until resolved.
Contact Us
For assistance with purchases, subscriptions, or cancellations, please reach us at:
hello@5nutri.com